CASE STUDIES

DEBT COLLECTION SYSTEM FOR SPAIN

01/CLIENT

next-generation debt management company, with operations in six European countries. They have a track record of solid growth and a strong financial position. Always looking for new opportunities to grow within new and existing markets.

Founded in 2015, they have rapidly risen to become one of the top-10 providers in Europe. One of the most efficient IT model with approx. 3% of IT costs vs revenue.

02/GOALS AND OBJECTIVES

Develop Web-base Agent Application for Call Center and Legal Department

01/ cover NPL and 3PC debt collection business
02/ omnichannel communications
03/ real-time integration with Dialer. Agents need to use only one screen for Telephony and Debtor details
04/ amicable and legal specialists should use same application to manage the debt
05/ microservice architecture with lightweight user-friendly graphical UI

03/SOLUTION

An innovative web-base application for Debt Collection. Modular Design, tiny task-oriented micro-services, lightweight GUI

Technology Stack:

  • .NET Core  2.1 as main framework for development
  • C# as only programming language for all modules
  • MS SQL Server as database engine
  • Entity Framework Core for ORM
  • ASP.NET Core MVC + vue.js for GUI
  • ASP.NET Core Web API for all integration purposes
  • ASP.NET Core SignalR for two-way communication
  • Altitude API for real-time integration with dialer
  • Hangfire for background processes and scheduling

GUI: Stateless and dataless lightweight ASP.NET Core MVC

Data Layer: MS SQL Server

Authentication: Azure AD