company became the world’s leading debt collection and credit management in 2017. They buy unpaid loan, credit card, store card and other debts from banks, retailers, utility & telecom providers. Also collect debts on behalf of other lenders and goods and service-providers.
CASE STUDIES
Contact Center automatization dialing technologies to increase productivity
01/CLIENT
02/GOALS AND OBJECTIVES
DIALER IMPLEMENTATION:
SIMPLE SOLUTION OR REAL-TIME INTEGRATION WITH CRM
01/ increase ops performance for 30% by automating the dialing process and reducing the manual effort to place calls
02/ automates the dialing of inbound and outbound phone calls (predictive, preview, progressive & blended mode)
03/ mass sending digital communications such as emails and SMS notifications via dialer
04/ minimizes the time agents spend waiting for connections for the next calls
03/SOLUTION
Technology Stack
- Native cloud solution based on Azure or AWS
- Altitude, Genesys, Vocalcom, Puzzle, Asterisk dialer platforms and other
- Predictive, Preview, Progressive and Power modes
- Inbound, outbound and blended
- Voice Recording
- CRM link (pop-up of debtor card)
- Softphone
- SMS, Emails sending
- Callback
- API Access
- Campaign mgmt
- Call flow tool or Express Routing
